Delivery and collection

Sending us your fleece

Mill-contactPlease send your fleece to us whenever you’re ready in advance of the processing date – we’ll send you a reminder if necessary. Put the fleece into a plastic bag inside a box or strong bag (stuff it in as much as you can – it won’t come to any harm for a short time) and send it via post, Parcelforce or other courier to:

The Border Mill
Unit 3, Duns Industrial Estate
Station Road
TD11 3HS

Don’t forget to include an order form for each batch of fleece to be processed separately (but there’s no need to include all the contact details on each one if you’ve got several batches).

Collection Service

We’ve got a contract with Parcelforce which we can use to arrange collection of your fleece – either direct from you or from your local Post Office. The cost is £15.00 + VAT (= £18.00) for a single item, maximum weight 30kg, maximum size 60 x 60 x 60 cm or 75 x 50 x 50 cm (the total girth plus height must be no more than 3m).

Additional items cost £7.50 + VAT (= £9.00).

If you can arrange to take your parcel(s) to your local Post Office the cost reduces by £2.50 + VAT (= £3.00) per item.

If your parcel is less than 10 kg, or if you have several smaller boxes, it will probably be more cost-effective to just take it along to the Post Office and make your own booking (the cost is then based on the total weight of the consignment, no matter how many individual items there are). There are also lots of other delivery services that you can book on-line.

For heavier items, if you’d like to use our collection service, please just let us know a suitable collection date and time and we will make arrangements for you. However, please note that Parcelforce are very strict about the maximum dimensions – any oversize parcels attract a surcharge of £40 + VAT.

Delivery charges (for return of your yarn)

We use Parcelforce for our deliveries, as our contract provides good value for money and the packages are all individually tracked and signed for. But, you’re welcome to arrange collection of your yarn – either in person or via another collection service – just let us know.

Our charges for packaging and delivery are as follows:

Up to 5 kg   £15.00 + VAT (= £18.00)
Up to 10 kg £17.50 + VAT (= £21.00)
Up to 15 kg £20.00 + VAT (= £24.00)
Up to 20 kg £22.50 + VAT (= £27.00)
Up to 25 kg £25.00 + VAT (= £30.00)
Up to 30 kg £27.50 + VAT (= £33.00)

Apologies, but Parcelforce impose a surcharge of £5.00 for the Isle of Wight; £6.60 for Scottish Islands; and £8.00 for Northern Ireland (all plus VAT).

International deliveries

We can offer good rates for delivery outside the UK – please contact us for details.

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